Yes! The majority of our customers install or replace their heat pump themselves. Your warranty remains fully valid, even in the case of self-installation.

However, make sure to read the manual carefully to ensure you respect the required clearances and electrical specifications.

The power of a heat pump mainly depends on the volume of water in your pool. As a rule of thumb, plan for approximately 1.25 BTU per liter of water to achieve comfortable performance during the season.

Choosing a slightly more powerful model generally allows for faster heating and more stable temperature maintenance, especially in spring and fall.

Examples for round pools

• 12' round : approx. 12,800 L → 16,000 BTU
• 15' round : approx. 20,000 L → 25,000 BTU
• 18' round : approx. 28,800 L → 36,000 BTU
• 21' round : approx. 39,000 L → 49,000 BTU
• 24' round : approx. 51,000 L → 64,000 BTU
• 27' round : approx. 64,500 L → 81,000 BTU

Examples for rectangular pools

• 8' x 16' : approx. 14,500 L → 18,000 BTU
• 12' x 24' : approx. 32,600 L → 41,000 BTU
• 12' x 28' : approx. 38,000 L → 47,500 BTU
• 14' x 28' : approx. 44,300 L → 55,000 BTU
• 16' x 32' : approx. 58,000 L → 72,500 BTU
• 18' x 36' : approx. 73,500 L → 92,000 BTU
• 20' x 40' : approx. 90,500 L → 113,000 BTU
• 24' x 44' : approx. 119,500 L → 149,000 BTU

Please note
These values are provided as a guide to help you choose the right heat pump. The use of a solar cover, wind exposure, sunlight, and desired temperature can also influence the choice of the right model.

No, we do not offer installation services.

Most of our customers install or replace their heat pump themselves. When replacing a defective existing unit, installation is usually very simple. For a new installation, the work is a little more involved as plumbing and electrical connections need to be planned, but it is still entirely feasible.

Our team of experts can also assist you by phone to guide you if needed. Some customers also choose to call a local professional. If necessary, we can also put you in touch with an installer in your area.

Yes. We offer home delivery throughout Canada. At GoPool, we ship over 1,000 heat pumps across the country every year. We specialize in delivering large products and work with a vast network of pan-Canadian carriers to ensure reliable, fast, and secure shipping.

Each heat pump is carefully palletized and protected in robust cardboard packaging to arrive at your home in the best possible condition.

Delivery process:

1. You place your order before 2 p.m.
2. Our team prepares your heat pump at the warehouse
3. The carrier picks up the pallet
4. In major centers in Quebec, delivery can often be made the next day
5. You will receive a call to confirm the delivery

With our GO-DIRECT delivery guarantee, you are assured of receiving your heat pump, and receiving it in good condition. We guarantee that your order will be delivered to you and that it will arrive in one piece, ready to be installed.

Once your order has shipped, you will receive tracking information to follow the progress of the delivery. Some local deliveries do not have a tracking number. For more details on delivery times in your area, please email us at livraison@gopool.ca.